Meta Verified Partner
SECP Registered
Most Affordable Pricing

Pakistan's #1 WhatsApp Cloud API
Platform for Businesses

Empower your business with enterprise-grade WhatsApp Cloud API solutions at the most affordable pricing in Pakistan. AI Chatbot, Broadcast Campaigns, Unified Inbox, Shopify & WooCommerce integrations — all in one platform.

Businesses Served
750+
Messages Delivered
25M+
Chatbot Sessions
2M+
Uptime SLA
99.9%
Coverage
Nationwide

Our Integrations & Associations

Technology Partner
App Partner
WooCommerce Plugin
n8n Community Node
Published Package
Open Source
Android App
Bank Alfalah Gateway

About Our Company

Pakistan's leading Meta Cloud API solutions provider, trusted by 750+ businesses nationwide

SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED

We are Pakistan's premier WhatsApp Cloud API solutions platform, officially registered by SECP (Securities and Exchange Commission of Pakistan) and recognized as a Meta Verified Technology Partner. Our wCRM platform powers 750+ businesses with enterprise-grade messaging infrastructure at the most affordable pricing.

From AI-powered chatbots to broadcast campaigns, Shopify & WooCommerce integrations, and a published n8n community node — our ecosystem enables businesses of all sizes to leverage WhatsApp as their primary customer engagement channel.

SECP Registered
Meta Verified Partner
Most Affordable Pricing
750+ Businesses Served
SRLINES wCRM Platform

Our Architecture & Meta Positioning

Full transparency on how SRLINES operates as a SaaS platform built on Meta's official WhatsApp Cloud API

Platform Architecture

SRLINES wCRM is a SaaS platform built directly on Meta's official WhatsApp Cloud API. We are not a BSP (Business Solution Provider) or a reseller. Our platform connects directly to Meta's Graph API endpoints, ensuring zero middleware latency and full API compliance.

  • Direct integration with Meta Graph API v21.0+
  • Node.js backend with enterprise-grade infrastructure
  • Real-time webhooks for message delivery & status
  • Hosted on secure cloud infrastructure with 99.9% uptime

WABA Ownership

Each client owns their own WhatsApp Business Account (WABA) registered under their Meta Business Manager. SRLINES never owns, controls, or has admin access to client WABAs. Clients retain full ownership and portability of their phone numbers and message templates.

  • Client-owned WABA under their own Meta Business Manager
  • Full phone number portability & data ownership
  • Client-managed message templates & approvals
  • No vendor lock-in — migrate anytime

Billing & Payment Flow

All WhatsApp conversation charges are billed directly by Meta to the client's Meta Business Manager payment method. SRLINES only charges a SaaS platform subscription fee for access to wCRM features (CRM, chatbot, broadcast, integrations). There are no hidden markup fees on Meta's messaging costs.

  • Meta bills conversation charges directly to client
  • SRLINES charges only SaaS subscription fees
  • No markup on Meta's per-conversation pricing
  • Transparent pricing with no hidden costs

How It Works — End-to-End Flow

Client's Meta Business Manager
Meta WhatsApp Cloud API
SRLINES wCRM SaaS Platform
End Customer on WhatsApp

Uptime SLA

SRLINES wCRM platform guarantees 99.9% uptime SLA for all paid plans. Our infrastructure is monitored 24/7 with automated alerting and incident response.

  • 99.9% uptime guarantee on paid plans
  • 24/7 automated monitoring & alerting
  • Scheduled maintenance windows communicated in advance
  • Real-time status monitoring for all services

Data Residency

All application data is hosted on secure cloud servers. WhatsApp message content is processed in transit through Meta's infrastructure and is not stored on SRLINES servers beyond session requirements.

  • Cloud-hosted on scalable VPS infrastructure
  • Message content processed via Meta servers (not stored)
  • CRM data encrypted at rest & in transit (TLS 1.3)
  • Database backups with point-in-time recovery

Throughput & Rate Limits

Our platform handles high-volume messaging with intelligent rate limit management that respects Meta's API thresholds while maximizing delivery speed.

80 msg/sec 1,000+ msg/min 100K+ msg/day
  • Intelligent queue management with auto-throttling
  • Automatic retry with exponential backoff on rate limits
  • Meta API rate limit compliance (respects 80 msg/sec cap)
  • Batch processing for broadcast campaigns

Failover & Redundancy

Built-in failover mechanisms ensure message delivery resilience. If primary delivery fails, automatic retry queues and fallback processes activate immediately.

  • Automatic message retry on transient failures
  • Webhook delivery confirmation with fallback retries
  • Database replication for data redundancy
  • Graceful degradation under high load
  • Incident response & escalation procedures

Infrastructure Stack Overview

Meta WhatsApp Cloud API
Graph API v21.0+ • Webhooks • Template Management • Media CDN
HTTPS / TLS 1.3
SRLINES wCRM Application Layer
Node.js • Express • Queue Workers • AI Engine (OpenAI) • Webhook Processor
Encrypted Connection
Data & Storage Layer
MongoDB Atlas • Redis Cache • File Storage • Automated Backups
Secure APIs
Integration Layer
Shopify • WooCommerce • n8n • REST API • Webhooks • Android App

Meta Technology Partner — Verified Credentials

SRLINES is a Meta Verified Technology Partner. Since Meta has deprecated public verification links for technology partners, we provide our verifiable Meta credentials below along with our official certificate.

Meta App ID
6673587296096434
Meta Business ID
808106767764200

These IDs can be verified through Meta Business Suite and Meta for Developers portal. Our Meta Tech Provider certificate is available for download below.

Download Meta Tech Provider Certificate (PDF)

Our Products & Solutions

A complete ecosystem of WhatsApp Cloud API products built to scale your business

wCRM Platform

crm.srlines.net

FLAGSHIP
  • AI Chatbot (OpenAI Powered)
  • Template Chatbot Flows
  • Unified Inbox Dashboard
  • Tags, Notes & Phone Book
  • Broadcast Campaigns
Start Free Trial

Catalogify.pk

Meta Commerce Catalog Manager

FREE
  • Meta Commerce Catalog Sync
  • Shopify Alternative Storefront
  • Mobile-Optimized Design
  • WhatsApp Ordering Integration
  • Easy Product Management
Start Free

wCRM Shopify App

apps.shopify.com/wcrm

SHOPIFY
  • Transactional WhatsApp Notifier
  • Order Status Updates
  • Abandoned Cart Recovery
  • Auto Customer Sync
  • One-Click Shopify Install
View on Shopify

wCRM WooCommerce Plugin

WordPress Integration

WORDPRESS
  • Order WhatsApp Notifications
  • Chat Automation Flows
  • WooCommerce Order Sync
  • Customer Engagement Tools
  • Easy WordPress Setup
View on WordPress

wCRM Android App

Mobile Business Management

ANDROID
  • Full CRM on Mobile
  • Real-Time Chat Notifications
  • Broadcast from Anywhere
  • Contact & Tag Management
  • Lightweight & Fast
Get on Google Play

n8n Community Node

npmjs.com/package/n8n-nodes-wcrm

NPM
  • Connect WhatsApp to 400+ Apps
  • Visual Workflow Automation
  • Send Messages from n8n
  • Build Chatbots Visually
  • Open Source & Free
View on npm

CTWA Leads Attribution

crm.srlines.net/marketing

NEW
  • Click-to-WhatsApp Ad Tracking
  • Accurate Lead Attribution
  • Campaign Performance Analytics
  • ROI Measurement Tools
  • Real-Time Dashboard
Explore Portal

Partners Program

crm.srlines.net/partners

EARN
  • Reseller & Referral Commissions
  • White-Label Solutions
  • Dedicated Partner Dashboard
  • Priority Support & Training
  • Marketing & Sales Resources
Become a Partner

wCRM Platform Features

Everything you need to manage WhatsApp business communication at scale

🤖

AI Chatbot (OpenAI)

Smart auto-replies & human-like conversations powered by OpenAI for 24/7 customer engagement

📋

Template Chatbot

Ready-made conversation flows for instant automation without any coding required

📥

Unified Inbox

Manage all WhatsApp chats in one powerful dashboard with team collaboration

🏷️

Tags & Notes

Track and organize every customer interaction with smart labeling and note-taking

📞

Phone Book

Simple and powerful contact management with import/export capabilities

📣

Broadcast Campaigns

Send bulk WhatsApp messages to thousands of contacts with analytics tracking

🛍️

Shopify Integration

Auto sync your Shopify store & customer data with WhatsApp notifications

🛒

WooCommerce Plugin

Order notifications & chat automation for WordPress WooCommerce stores

📱

Android App

Manage your business anytime, anywhere with the wCRM mobile application

📊

CTWA Leads Attribution

Track Click-to-WhatsApp ad leads accurately with real-time attribution data

n8n & wCRM Integration

Connect WhatsApp to 400+ apps with visual workflow automation

Automate WhatsApp with n8n Workflows

n8n is a powerful open-source workflow automation platform that lets you connect any app to any app using visual, no-code workflows. Think of it as an open-source alternative to Zapier — but with full control and self-hosting options.

wCRM is an official n8n community node, published on npm and listed on the n8n creator marketplace. This means you can integrate WhatsApp Cloud API into any n8n workflow with just a few clicks.

  • Send WhatsApp messages from n8n workflows
  • Build chatbots with visual drag-and-drop workflows
  • Connect WhatsApp to 400+ apps (CRMs, databases, APIs)
  • Trigger automations on incoming WhatsApp messages
  • Free, open-source, and self-hostable
$ npm install n8n-nodes-wcrm

n8n Community Node

n8n-nodes-wcrm

Officially listed on the n8n marketplace. Enables WhatsApp Cloud API automation in any n8n workflow with zero coding.

WhatsApp Cloud API

Meta Official API

Send template messages, media, interactive buttons, and more through Meta's official WhatsApp Cloud API.

400+ Integrations

Connect Anything

Link WhatsApp to Google Sheets, Slack, HubSpot, Salesforce, databases, webhooks, and hundreds more.

Our Expertise

Full-stack development capabilities for web and mobile platforms

Node.js Development

Expert backend development with Node.js for scalable, high-performance applications

React Applications

Modern, responsive web applications built with React and Next.js frameworks

Vue.js Development

Progressive web applications with Vue.js for seamless user experiences

Mobile Applications

Native and cross-platform mobile apps for iOS and Android devices

WhatsApp Solutions

Complete WhatsApp Business API integration and automation services

Verification Consultancy

Google Business Profile (Blue Tick) and Meta Verified profile assistance

12 Real Client Case Studies

How Pakistan's leading businesses use SRLINES wCRM to transform their WhatsApp customer engagement

REBC
Al Baraka Enterprises
BLXCK
Clopal
Ecoscapers
TotalLink
EasyPeasy.pk
TenshoVoid
HK Imports
FHI Nexus
PractyScale
Catalogify

REBC (Real Estate Builders & Consultants)

Real Estate
Challenge

REBC needed a scalable way to send property updates and follow up with leads across multiple real estate projects, replacing manual WhatsApp messaging that consumed hours daily.

Solution

Deployed wCRM broadcast campaigns with segmented contact lists, AI chatbot for 24/7 property inquiries, and automated follow-up sequences for lead nurturing.

Results
3x
Lead Response Rate
70%
Time Saved
500+
Leads Managed

Al Baraka Enterprises

Trading & Distribution
Challenge

Al Baraka Enterprises required an automated order notification system to keep B2B clients updated on order status, invoices, and delivery confirmations via WhatsApp.

Solution

Integrated wCRM with their order management workflow using template messages for order confirmations, dispatch alerts, and delivery notifications with automated status tracking.

Results
95%
Delivery Rate
60%
Fewer Support Calls
2x
Client Satisfaction

BLXCK

Fashion & E-Commerce
Challenge

BLXCK, a premium streetwear brand, needed to automate order confirmations, abandoned cart recovery, and product launch announcements to their fashion-forward customer base.

Solution

Implemented wCRM with Shopify integration for automated order notifications, broadcast campaigns for new collection launches, and AI chatbot for size/availability inquiries.

Results
40%
Cart Recovery
5x
Engagement Rate
85%
Open Rate

Clopal

Electrical & Electronics Manufacturing
Challenge

Clopal, a leading electrical products manufacturer in Pakistan, needed to streamline dealer communication and provide instant product catalog access to their nationwide distributor network.

Solution

Deployed wCRM for bulk dealer communication via broadcast campaigns, template chatbot for product specification queries, and automated price list distribution across their B2B network.

Results
1000+
Dealers Reached
80%
Faster Updates
50%
Cost Reduced

Ecoscapers

Landscaping & Green Solutions
Challenge

Ecoscapers needed to manage landscaping project inquiries, send quotation follow-ups, and share project progress updates with clients efficiently through WhatsApp.

Solution

Utilized wCRM unified inbox for managing all client conversations, AI chatbot for initial inquiry handling, and broadcast campaigns for seasonal service promotions and project updates.

Results
4x
Inquiry Handling
90%
Response Rate
35%
More Conversions

TotalLink

IT & Telecom Solutions
Challenge

TotalLink, an IT and telecom solutions provider, required automated service ticket notifications, client onboarding messages, and technical support automation via WhatsApp.

Solution

Integrated wCRM with their support system using n8n workflow automation for ticket updates, template messages for onboarding sequences, and AI chatbot for tier-1 technical queries.

Results
65%
Faster Resolution
3x
Support Capacity
98%
Uptime SLA

EasyPeasy.pk

E-Commerce & Retail
Challenge

EasyPeasy.pk, an online retail store, needed to automate order confirmations, shipping updates, and customer support queries via WhatsApp to handle growing order volumes efficiently.

Solution

Deployed wCRM with automated order notification templates, AI chatbot for product inquiries and order tracking, and broadcast campaigns for flash sales and new arrivals.

Results
4x
Order Updates Speed
60%
Support Automated
92%
Open Rate

TenshoVoid

Gaming & Digital Products
Challenge

TenshoVoid, a gaming and digital products brand, needed instant delivery notifications for digital purchases and a way to engage their community with product launches and promotions via WhatsApp.

Solution

Implemented wCRM for automated digital delivery confirmations, AI chatbot for product availability queries, and broadcast campaigns for gaming community engagement and new releases.

Results
99%
Instant Delivery
5x
Community Reach
88%
Engagement Rate

HK Imports

Import & Trading
Challenge

HK Imports, a trading company dealing in imported goods, needed to manage bulk client inquiries, send price list updates, and automate order confirmations for their B2B and B2C customers.

Solution

Deployed wCRM broadcast campaigns for price list distribution, unified inbox for managing wholesale and retail inquiries, and template chatbot for automated order processing and stock updates.

Results
3x
Inquiry Handling
70%
Faster Quotes
45%
More Repeat Orders

FHI Nexus

Business Consulting & Services
Challenge

FHI Nexus, a business consulting firm, needed to streamline client communication, automate appointment reminders, and send project milestone updates to their consulting clients via WhatsApp.

Solution

Implemented wCRM with automated appointment reminders via template messages, AI chatbot for initial consultation inquiries, and unified inbox for managing multiple client projects simultaneously.

Results
85%
Response Rate
50%
Time Saved
2x
Client Retention

PractyScale

EdTech & Professional Training
Challenge

PractyScale, a professional training and edtech platform, needed to automate student enrollment notifications, course update alerts, and batch communication with learners across multiple programs via WhatsApp.

Solution

Deployed wCRM for automated enrollment confirmations, broadcast campaigns for course announcements and schedule updates, and AI chatbot for handling admission inquiries and FAQs round the clock.

Results
3x
Enrollment Speed
80%
Query Automation
95%
Open Rate

Catalogify

E-Commerce & Online Stores
Challenge

Catalogify, an e-commerce enabler, needed to send order confirmations, shipment tracking updates, and promotional campaigns to their online store customers efficiently via WhatsApp at scale.

Solution

Implemented wCRM with automated order lifecycle notifications using template messages, broadcast campaigns for seasonal promotions and flash sales, and unified inbox for centralized customer support.

Results
90%
Delivery Rate
4x
Campaign ROI
55%
Support Reduced

What Our Clients Say

Verified reviews from our Google Business Profile

5.0 Rating on Google

View All Reviews on Google
R
REBC Real Estate
Verified Client

Excellent WhatsApp API platform! SRLINES helped us automate our entire lead management system. The broadcast campaigns are incredibly effective for property updates. Highly recommended for any real estate business.

C
Clopal Electronics
Verified Client

We've been using wCRM for our dealer communication across Pakistan. The platform is reliable, affordable, and the support team is very responsive. A game changer for our B2B operations.

B
BLXCK Streetwear
Verified Client

The Shopify integration is seamless. Our order notifications and abandoned cart recovery through WhatsApp have significantly boosted our sales. The AI chatbot handles most customer queries automatically.

A
Al Baraka Enterprises
Verified Client

The automated order notifications have completely transformed our B2B communication. Our clients receive instant updates on dispatch and delivery. Customer complaints have dropped significantly since we started using wCRM.

E
Ecoscapers
Verified Client

Managing all our project inquiries through the unified inbox has been a game changer. The AI chatbot handles initial queries while we focus on actual project delivery. Response time went from hours to seconds.

T
TotalLink Solutions
Verified Client

The n8n integration with wCRM is incredibly powerful. We automated our entire support ticket flow — from creation to resolution notifications. Our support team now handles 3x the volume with the same resources.

Legal & Compliance

Enterprise-grade legal framework ensuring full regulatory and platform compliance

SECP Registration

SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED is registered with the Securities and Exchange Commission of Pakistan (SECP). Our registration is publicly verifiable through the SECP eServices portal.

  • Company Registration Number verifiable on SECP
  • SMC-Private Limited company structure
  • Annual compliance filings up to date
Verify on SECP Portal

Registered Address

Our registered office is located in Sadiqabad, Punjab, Pakistan. We maintain a physical presence for all legal and business correspondence.

SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED
Sadiqabad, Punjab, Pakistan

View on Google Business Profile

Data Processing Agreement (DPA)

We offer a comprehensive Data Processing Agreement to all enterprise clients, covering data handling, storage, processing, and transfer obligations in accordance with international data protection standards.

  • GDPR-aligned data processing clauses
  • Data subject rights & obligations defined
  • Sub-processor transparency
  • Data breach notification procedures
Request DPA

Privacy & Data Protection

Our privacy policy follows GDPR-style language and covers all aspects of data collection, processing, storage, and user rights. We are committed to protecting your personal and business data.

  • GDPR-style privacy language
  • Clear data retention policies
  • Right to access, correction & deletion
  • Cookie & tracking transparency
View Privacy Policy

WhatsApp Policy Compliance

SRLINES strictly adheres to Meta's WhatsApp Business Platform policies and Commerce Policy. All messaging through our platform follows Meta's guidelines for business messaging.

  • Meta Business Messaging Policy compliant
  • WhatsApp Commerce Policy adherence
  • 24-hour messaging window enforcement
  • Template message review & approval process

Anti-Spam & Opt-In Policy

We enforce strict anti-spam measures and require proper opt-in consent for all WhatsApp messaging. Our platform includes built-in compliance tools to maintain message quality.

  • Mandatory opt-in before messaging
  • Easy opt-out mechanism for recipients
  • Rate limiting & throttling controls
  • Message quality score monitoring
  • Spam complaint resolution workflow

Terms of Service

Our enterprise-grade Terms of Service clearly define the obligations, rights, and responsibilities of both SRLINES and its clients. Designed for enterprise procurement review.

  • Service Level Agreement (SLA) terms
  • Limitation of liability clauses
  • Intellectual property rights
  • Termination & refund policies
View Terms of Service

Message Quality Education

We actively educate our clients on WhatsApp messaging best practices to maintain high quality scores and avoid account restrictions.

  • Onboarding quality training for all new clients
  • Template message best practices guide
  • Quality rating monitoring & alerts
  • Content guidelines for broadcast campaigns
  • Frequency capping recommendations

Company Highlights

Glimpses of our journey and portfolio

SRLINES Company Highlight

Our Journey

Building excellence every day

SRLINES Portfolio

Our Work

Delivering quality solutions

SRLINES Team

Our Vision

Growing together as a family

Meet Our Founder

The visionary behind SRLINES Software House

Mr. Shahid Rasool - Founder & CEO

Mr. Shahid Rasool

Founder & Chief Executive Officer

Mr. Shahid Rasool

Meta Verified Technology Partner & Coursera Certified Professional

Mr. Shahid Rasool is the visionary founder of SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED. Under his leadership, the company has grown into Pakistan's leading WhatsApp Cloud API solutions platform, serving 750+ businesses with enterprise-grade messaging infrastructure.

With deep expertise in WhatsApp Cloud API, Node.js, and SaaS product development, Mr. Shahid has built an ecosystem of products — from wCRM to Catalogify.pk, Shopify & WooCommerce integrations, and the n8n community node — that power businesses across Pakistan and beyond.

Connect with Founder

Join Our Growing Team

Be part of our expanding family of tech professionals

We're Hiring!

With our growing clientage base, SRLINES is looking for talented individuals to join our team. We believe in building a family of passionate professionals who love technology and innovation.

If you're skilled in Node.js, React, Vue, mobile development, or digital marketing, we want to hear from you. Join us and be part of a company that values growth, learning, and work-life balance.

Remote Friendly

Career Growth

Great Team

Global Projects

Apply via WhatsApp

Contact Us

Get in touch with our team for inquiries and collaborations

WhatsApp

Chat with us

Office Address

Sadiqabad, Punjab, Pakistan

Google Business Profile