Terms of Service

Last Updated: June 2023

1. Introduction

Welcome to SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our website and services, including our WhatsApp Business API CRM solution, ecommerce services, and Meta Ads management services (collectively, "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

2. WhatsApp Business API Services

2.1 Account Registration

To use our WhatsApp Business API services, you must:

  • Have a valid Facebook Business Manager account
  • Agree to Meta's WhatsApp Business Terms of Service
  • Provide accurate and complete registration information

2.2 Billing and Payments

Our WhatsApp Business API CRM service is offered at a fixed monthly subscription of 1999 PKR. This includes:

  • Access to our CRM platform
  • Technical support for API integration
  • Onboarding assistance

Note that this subscription does not include WhatsApp message fees, which are billed directly by Meta according to their pricing structure.

2.3 Acceptable Use

You agree not to use our WhatsApp Business API services for:

  • Spamming or unsolicited messages
  • Illegal or fraudulent activities
  • Content that violates Meta's policies
  • High-risk financial services without proper authorization

3. Ecommerce Services

3.1 Service Description

Our ecommerce services include:

  • Custom online store development
  • WhatsApp order notification system
  • Auto-fill address technology
  • Meta Pixel and Conversion API integration

3.2 Subscription Plans

Ecommerce services are offered at 1999 PKR/month with a minimum commitment period of 3 months. This includes:

  • Hosting and maintenance
  • Technical support
  • Basic feature updates

4. General Provisions

4.1 Termination

We may terminate or suspend your access to our Services immediately, without prior notice, for any breach of these Terms.

4.2 Limitation of Liability

In no event shall SRLINES SOFTWARE HOUSE be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of our Services.

4.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page.

4.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

5. Contact Us

If you have any questions about these Terms, please contact us: