Privacy Policy

Last Updated: June 2023

1. Introduction

SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API CRM, ecommerce services, and Meta Ads management services (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 WhatsApp Business API Services

When you use our WhatsApp Business API services, we may collect:

  • Your Facebook Business Manager ID and associated business information
  • WhatsApp Business account details
  • Message metadata (not message content)
  • Usage statistics and performance metrics

2.2 Ecommerce Services

For our ecommerce services, we may collect:

  • Store owner contact and business information
  • Customer order information (excluding payment details)
  • Website usage analytics
  • Meta Pixel event data

2.3 Automatically Collected Information

We may automatically collect certain information when you visit our website or use our Services, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Services
  • To notify you about changes to our Services
  • To provide customer support
  • To monitor the usage of our Services
  • To detect, prevent and address technical issues
  • To comply with Meta's WhatsApp Business API requirements

4. Data Sharing and Disclosure

4.1 With Meta (Facebook)

For WhatsApp Business API services, certain information will be shared with Meta as required by their terms and policies.

4.2 Service Providers

We may employ third-party companies to facilitate our Services ("Service Providers"), such as hosting providers. These third parties have access to your information only to perform these tasks on our behalf.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

For WhatsApp Business API services, message content is end-to-end encrypted by WhatsApp and we do not have access to message content.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • The right to access, update or delete your information
  • The right to rectification if information is inaccurate
  • The right to object to our processing of your data
  • The right to request restriction of processing
  • The right to data portability

To exercise these rights, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us: