Understand differences between WhatsApp Cloud API and WhatsApp Business App for scaling, automation, multi-agent support, and analytics.
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Meta conversation charges may apply separately depending on category and volume.
Cloud API is better when you need automation, team inbox, and integration with ecommerce or CRM systems.
Yes, but Cloud API provides deeper automation and workflow control for catalog messages.
Switch when manual replies, order tracking, and lead follow-up become difficult to scale.
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